A service delivery plan describes the type and level of services a health provider offers in the Australian health system. It enables a multi-purpose service (MPS) provider to manage their services to meet the needs of the community in which they operate.
The service delivery plan is used by the Department of Health to decide whether to establish an MPS in a given community, helps the provider manage their services and is normally established for a period of three years. A provider needs to create a planning framework that outlines who will develop the plan and who it is shared with; this is managed by the state or territory government in the area the provider operates. The plan should needs to address the needs of the local community and include information about a suitable location, community consultation, whether primary needs are being addressed and whether the service is workable among other criteria.
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